Frequently Asked Questions

Everything you need to know about our premium home fixtures and services.

What is the standard shipping time for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Do Moen products come with a warranty?

Yes, Moen offers a Limited Lifetime Warranty on most of our residential products, covering leaks, finish defects, and any manufacturing issues under normal use.

What is your return policy for home fixtures?

We accept returns within 30 days of purchase, provided the items are in their original packaging and have not been installed. Please contact our support team to initiate a return authorization.

Can I install Moen faucets myself or do I need a professional?

Our products are designed for DIY-friendly installation and include detailed instructions. However, if you are uncomfortable with plumbing work, we recommend hiring a licensed professional.

How do I find replacement parts for an older Moen model?

You can use our online 'Identify My Device' tool or contact customer service with a photo of your fixture. We stock a wide range of cartridges and aerators for discontinued models.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay.